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Privacy Policy

PlayerDIY Flash Video Software is committed to protecting your privacy. We will only collect your personal information for defined purposes. We do not distribute or share your personal information beyond what is strictly necessary to fulfill our obligations to you. We may share your information only with partners who adhere to PlayerDIY's commitment to protecting your privacy. PlayerDIY Software will not sell your personal information in any manner whatsoever.

What information do we collect? What do we use it for?
When you place an order on our website, your full name, email address, mailing address, phone number, credit card number, and credit card expiration date will be required. The information is used to complete the transaction and help us provide better support and services to you.

How do 3rd party credit card processors protect customer information?
PlayerDIY software uses secure server hosted by SWREG and other 3rd party credit card processors that encrypt all the customer's personal information including name, address, credit card number credit card expiration date etc. before it is sent to us. Encryption works to prevent any malicious use of your personal information. Your credit card information is only used for online transition.

SWREG is an advanced secure online payment service for software registration that has been in operation since 1987. PlayerDIY Software uses SWREG to provide you with very secure and fast online purchase.

About cookies
n order to better understand what services are valuable to our customers, we use "cookies". A cookie is a small text file that a Website writes to your hard drive. Cookies work as your identification card and may record passwords, preferences and purchases. Cookies let the web page server know that you have returned to this site. Cookies also can determine other information, such as the daily visitors to our web site and the pages of the site most frequently visited. Cookies are unique and can only be read by the server that assigns them. They cannot be executed as code or deliver viruses.

You can change the settings in your browser to prevent cookies if you do not want to have a cookie set when you visit our website. However, by doing so, you may not have full access to all the web pages.

Refund Policy
This refund policy provides information on how to get your payment back with our product.

We provide refund of the purchase price in the following cases:
Reproducible Bug/error, which we can not solve the problem within an acceptable period of time or provide a temporary solution. In this circumstance, please cooperate with our technical support and offer the detailed information, such as your OS, actions before the error occurs, screenshots of error, etc. if required.

Hardware incompatibility, which prevents you from using our product on your computer, and we can not solve the problem within an acceptable period of time or suggest a temporary solution. We strongly recommend that you try the product before you place an order.

Duplicate orders, which happened by accident.

We do not accept the refund request in the following cases:
1. The request is about a free item offered during a period of time.
2. The request is about returning the payment for the CD. When the CD is involved in a request, the price for the CD would not be refunded.
3. The request is sent soon after the purchase of the product.
4. The request does not include any particular reasons, only stating the uninstalling of the product with no future use.
5. The reason for the refund is about the features we never claim to provide on our site.
6. Including the purchase day, purchase above one month won't grant refund (This one month does not include the time of solving the software's unusable problem).

To request a refund, please contact us with the following information:
1. Your name.
2. The email address for the order.
3. The order number.
4. The product you want to request.
5. The reason for the refund.

We will refund the purchase price of the product after the further cooperation from you about the problem and the request is approved.